After your order is placed , a unique confirmation number will be sent to the email you provided when placing your order. Once your order is packed and ready to ship you will also receive a link to a tracking number that will allow you to monitor the progress of your package while it is in transit. Please be mindful that certain items from the collection have extended shipping periods as each one is handmade and finished with care. Shipping times are listed on item description.
Sync ships all products out of our headquarters in Los Angeles, CA .Our fulfillment and shipping team works together to ensure efficient and speedy shipping with minimal errors to give our customers a seamless online shopping experience. Please reach out to our contact page with any questions or concerns.
RETURNS AND EXCHANGE
We strongly recommend our customers to adhere to the size charts before purchase. Unless specified otherwise, all products will fit true to size. At the moment we will not be accepting any returns or exchanges on items but this rule is subject to exception in which case please feel free to email us on our contact page.
Items listed as pre orders typically arrive within a 1 month to 2 window depending on the details listed stated in the product description. We kindly ask our customers to not reach out to support before the 1 month mark for status updates regarding your order. We are dedicated to completing and fulfilling your order as fast as possible!